VA.gov

UX writing for Veterans Affairs (VA)

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Overview

VA.gov allows Veterans and their families to view and access Veterans' benefits across 11 different VA organizations.

VA.gov is an updated and consolidated version of Vets.gov and other VA "legacy" websites. Over the course of 2 years, my company's content strategy team designed and implemented new information architecture, developed a new style guide, rewrote over 800 existing pages, and worked with VA clients to create new content from scratch. 

The Work

What I Did 

Writing & Content Strategy: I wrote original content and rewrote legacy content in the VA's official tone and voice and incorporated SEO keywords. I also researched and included relevant information from across the entire VA website into new pages. Lastly, I worked with my team and VA stakeholders to convey sensitive and technical information to our audience.

Design: Every piece of content I created or rewrote required fluency in VA's design system. I built pages and structured content using established design components. I worked daily with designers and developers to ensure we published content displayed in user-friendly ways.  

Writing

Before 

After 

I re-wrote legacy content about a sensitive topic in

the VA's new style.

Before

After 

I used components from the VA's design library to re-design this page's layout in order to make it more user-friendly.

Before

After 

I consolidated several legacy pages into one new, cohesive page. 

Before 

After 

I re-wrote directions for a complicated process, making them plainer and more user-friendly.

Before 

After 

I re-wrote directions for a complicated process, making them plainer and more user-friendly.

Before

After 

I used components from the VA's design library to re-design this page's layout in order to make it more user-friendly.